Here are some quick answers to the most common questions visitors to our site may have. If you have a question that's not addressed here, please call us at 1-888-882-2367 Monday through Friday, 9:00 AM through 5:00 PM US Eastern Time, or email us at: For quick troubleshooting tips, returns and exchanges, and general inquiries visit our Customer Service Page by clicking here.
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Do you offer gift certificates?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
How do I clean my Sanitizer?
How often do I need to replace the UV Bulb?
Where can I get new bulbs for my Violight Countertop Sanitizer?
Will my electric toothbrush fit in your sanitizers?

All of our products come with a 30-Day unconditional money back guarantee
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