Here are some quick answers to the most common questions visitors to our site may have. If you have a question that's not addressed here, please call us at 1-888-882-2367 Monday through Friday, 9:00 AM through 5:00 PM US Eastern Time, or email us at: customerservice@violife.com. For quick troubleshooting tips, returns and exchanges, and general inquiries visit our Customer Service Page by clicking here.
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• Do you offer gift certificates?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
PRODUCT FAQs
• How do I clean my Sanitizer?
• How often do I need to replace the UV Bulb?
• Where can I get new bulbs for my Violight Countertop Sanitizer?
• Will my electric toothbrush fit in your sanitizers?


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